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Frequently asked questions
What is the estimated delivery time for orders?
Mainland Portugal
CTT Expresso
- 1-2 business days - In-stock products
- 3-20 business days - Made-to-order products
Are the products authentic?
Yes. All products sold at Lunatic Store are new and original.
Upon
arrival at our facilities and before shipping, they are carefully
inspected and verified to guarantee their authenticity and impeccable condition.
In occasional cases,
we may offer used items, in excellent condition. Whenever this
happens, this information will be clearly indicated in the product title
and description.
What does it mean when a product is available "By Order"?
When an item or size appears as "on order", it means that it is not available for immediate shipping, but we can get it especially for you.
We work with exclusive and limited edition items, so delivery times vary between 3 to 20 working days, depending on the availability and rarity of the product or the size you chose.
Important:
As some of these products are quite difficult to find, there is a
possibility that we may not be able to guarantee your order. In that case,
we will contact you to offer an alternative — such as
choosing another item or receiving a full refund for the order.